Cancellation and refund policy
1. Cancel before we start
If you cancel before we have begun preparing your filing, you receive a full refund.
2. Cancel after we start
If you cancel after preparation has begun, there is no refund.
3. After filing
Once a filing has been submitted, the service is complete and no refund is due.
4. If we decline the job
If we decline your order because the scope falls outside our service, because information is missing, or because the due date cannot be met, you receive a full refund.
5. If we miss the express window
If we do not prepare your filing within two business days after receiving complete information, we refund the 50 dollar express surcharge. The regular fee is not refunded once preparation has begun.
6. Duplicate payments
If you pay twice for the same filing by mistake, we refund the duplicate payment in full.
7. How to cancel or request a refund
Write to info@federalreturns.com with your name, the service ordered, and the order date. We confirm receipt within one business day and refund to your original payment method within ten business days of confirmation. The exact time until the refund appears on your statement depends on your bank or payment provider.
8. Chargebacks
If something is wrong with your order, please write to us first. Most problems are resolved faster by email than through a chargeback, and a chargeback does not speed up a refund.
This policy is published in English, German, and Spanish. In case of ambiguity, the English version is binding.